Shipping policy

Thank you for shopping with Wylin Wear. Below you’ll find details on how we process, ship, and deliver your orders.

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1. Order Processing

• All orders are processed within 1–3 business days after payment is received.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• If we experience a high volume of orders, processing may take a little longer — we’ll keep you updated by email.

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2. Shipping Rates & Delivery Estimates

• Rates are calculated automatically at checkout based on your order’s weight and delivery address using Australia Post’s live pricing system.

• You’ll be able to choose from Standard or Express shipping options at checkout.

• Delivery estimates are provided by Australia Post and may vary depending on location.

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3. Shipping Carriers

We primarily use Australia Post for both domestic and international orders. In some cases, we may use another trusted courier. All orders come with a tracking number.

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4. International Shipping

• Yes, we ship worldwide 🌍.

• Shipping costs and delivery times are calculated at checkout based on weight and destination.

• Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

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5. Tracking & Delivery

• Once your order has shipped, you’ll receive an email with tracking details.

• Please allow up to 24 hours for tracking information to update.

• If you haven’t received your package within the expected timeframe, please contact us at admin@wylinwear.com

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6. Delays, Lost or Damaged Orders

• Wylin Wear is not liable for delays caused by couriers, customs, or other events outside of our control.

• If your package is lost or arrives damaged, contact us immediately. We’ll help lodge an investigation with the courier and, where possible, provide a replacement or refund.

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7. Address Changes

• Please double-check your shipping address at checkout.

• We cannot guarantee address changes once an order has been placed, but contact us ASAP and we’ll do our best to help.

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8. Contact Us

For questions about shipping, contact us at:

📧 admin@wylinwear.com